Episode 400 with Julia Carreon | E400

Episode 400: The reality of digital execution in large organizations.

In this milestone episode of FinTech Impact, Jason Pereira celebrates the 400th episode with special guest Julia Carreon. Julia, a respected executive with over 25 years of experience in financial services, discusses her impressive career and her stance on digital transformation within the industry. She highlights her notable achievements, including leading digital initiatives at Wells Fargo and Citibank. The discussion delves into the challenges of implementing AI and innovative technologies in traditional banking systems, the importance of execution, and the complexities of integrating new technologies in an industry hampered by outdated systems and organizational bureaucracy. Julia also shares her views on the pitfalls of the robo-advisor hype and the importance of proper onboarding processes. This episode offers a candid, in-depth look at what it takes to drive real change in financial services.

Episode Highlights:

00:00 Welcome to Episode 400!

00:28 Meet Julia Carreon: A Digital Transformation Leader

01:38 Julia's Impressive Career Highlights

04:01 The Reality of AI and Digital Transformation

06:43 Challenges in Banking Technology

16:58 Human Resistance to Digital Change

19:46 Debating the Role of Robo-Advisors

20:35 The Importance of Data and AI in Wealth Management

21:36 Challenges in Onboarding and Advisor Tools

23:04 Complexities of Bureaucracies and Organizational Behaviour

26:18 Customer Acquisition Costs in Finance

27:38 Advice for Entrepreneurs and Executing Big Changes

34:05 The Biggest Challenges and Lessons Learned

36:18 The Importance of Innovation in Financial Services

38:29 Conclusion and Final Thoughts

Resources:

Facebook – Jason Pereira's Facebook

LinkedIn – Jason Pereira's LinkedIn

Woodgate.com – Sponsor

LinkedIn - Julia’s LinkedIn